Joy Nicholson Coaching

Privacy Policy

ABN: 53 465 909 098

Effective Date: 1 February 2023  |  Last Updated: April 2026

Joy Nicholson Coaching, operated by Joy Nicholson (ABN: 53 465 909 098) ("we", "us", "our"), is committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our website, coaching services, online courses, workshops, digital products, and any other services we offer (collectively, "Services"). It applies to all participants, clients, and visitors, whether based in Australia or internationally.

By accessing our website or using our Services, you consent to the collection and use of your personal information as described in this Policy.

1. Who We Are

Joy Nicholson Coaching is an AI consulting and coaching business based on the Sunshine Coast, Queensland, Australia. We offer AI Blueprint sessions, 1:1 coaching, online courses, workshops, group programs, and digital educational resources for small business owners and families. Our Services are provided to clients in Australia and internationally.

For any privacy-related enquiries, you can contact us at:

Email: [email protected]

Website: ai.joynicholson.com

Sunshine Coast, Queensland, Australia

2. What Information We Collect

We collect personal information that you provide directly to us and information that is collected automatically when you use our Services. This may include:

(a) Identity and contact information: Your name, email address, phone number, business name, and location.

(b) Account and registration information: Login credentials, program registration details, and purchase history.

(c) Payment information: Billing details and payment method information, processed securely via third-party payment providers. We do not store full credit card numbers.

(d) Communications: Messages, emails, or enquiries you send to us, including session notes and coaching correspondence.

(e) Usage and technical information: Information about how you interact with our website, including IP address, browser type, device type, pages visited, and referring URLs, collected via cookies and analytics tools.

(f) Survey and feedback responses: Responses to lead qualification surveys, feedback forms, or program-related questionnaires.

3. How We Collect Information

We collect personal information in the following ways:

Directly from you when you register for a program, book a session, purchase a product, complete a form, subscribe to our newsletter, or contact us.

Automatically through cookies, analytics tools (such as Google Analytics), and your use of our website and platforms.

From third-party platforms such as our CRM (GoHighLevel), payment processors, course hosting platforms, and email service providers, in accordance with their respective privacy policies.

4. How We Use Your Information

We use your personal information to:

Deliver, administer, and improve our Services; process payments and manage your account; communicate with you about your program, bookings, or enquiries; send you program-related correspondence and, where you have consented, marketing communications; personalise your experience within our programs; comply with our legal obligations; and protect against fraud, misuse, or unauthorised access to our systems.

We will not use your personal information for any purpose that is incompatible with the purposes described in this Policy without your consent.

5. Marketing Communications

By registering for any Service, you consent to receiving relevant program correspondence and marketing communications from us by email or other electronic means. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at [email protected]. Opting out of marketing communications will not affect your access to any program you have purchased.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary to deliver our Services, including:

Payment processors (e.g. Stripe) to securely process transactions;

CRM and email platforms (e.g. GoHighLevel) to manage bookings, communications, and program delivery;

Course hosting platforms to deliver online programs and digital content;

Analytics providers (e.g. Google Analytics) to understand how our website is used; and

Legal or regulatory authorities where required by law.

All third-party service providers are required to handle your personal information in accordance with applicable privacy laws and are permitted to use it only for the purposes for which it was shared.

7. International Participants and Cross-Border Data

Our Services are available to participants worldwide, including but not limited to those located in Australia, New Zealand, the United States, the United Kingdom, South Africa, Canada, and other countries.

As an Australian business, we store and process personal information primarily in Australia. Some of our third-party service providers may store or process data in other countries, including the United States. Where personal information is transferred outside Australia, we take reasonable steps to ensure it receives a level of protection consistent with the Australian Privacy Principles.

If you are located in the European Union or United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to access, correct, restrict, or erase your personal data, and the right to data portability. To exercise any of these rights, please contact us at [email protected].

If you are located in New Zealand, we handle your personal information in a manner consistent with the New Zealand Privacy Act 2020. If you are located in another jurisdiction with applicable privacy legislation, we will take reasonable steps to comply with your local requirements.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand how visitors interact with our content. Cookies are small data files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies in accordance with this Policy.

9. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. This includes using secure third-party platforms, access controls, and industry-standard security measures.

No method of transmission or storage is completely secure. While we take privacy seriously and do our best to protect your information, we cannot guarantee absolute security. In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and relevant authorities in accordance with our obligations under Australian law.

We retain your personal information for as long as is necessary to deliver our Services and fulfil our legal obligations, after which it is securely deleted or de-identified.

10. Access, Correction, and Deletion

You have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete information, and in some circumstances, request that your information be deleted.

To make any of these requests, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth) and other applicable laws. We may ask you to verify your identity before processing any request.

In some cases, we may be unable to fulfil a deletion request where we are legally required to retain certain information.

11. Children's Privacy

Our business-facing Services (AI Blueprint, coaching, and courses) are intended for adults aged 18 and over. Our Curious Kea Publishing educational resources are designed for children under parent or guardian supervision. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent.

If you believe we have inadvertently collected personal information from a child, please contact us immediately at [email protected] and we will take steps to delete it.

12. Third-Party Links

Our website and programs may contain links to third-party websites or platforms. This Privacy Policy applies only to our own Services and does not cover the privacy practices of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal obligations, or best practices. When we make material changes, we will notify you by email or by posting a notice on our website. The updated Policy will take effect on the date it is published.

Your continued use of our Services following any update constitutes your acceptance of the revised Policy.

14. Complaints

If you have a concern about how we have handled your personal information and you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or with the relevant privacy authority in your jurisdiction.

15. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or our handling of your personal information, please contact:

Joy Nicholson Coaching

ABN: 53 465 909 098

Email: [email protected]

Website: ai.joynicholson.com

Sunshine Coast, Queensland, Australia

Copyright © Joy Nicholson Coaching | All Rights Reserved

This document does not constitute legal advice. Please seek independent legal advice if required.